Interactive Online Books for Children | Disney Digital Books FAQ

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What is Disney Digital Books?: Disney Digital Books is a subscription website where you and your children can read over 600 new and classic Disney books online! Children use the character carousel to find books featuring their favorite Disney characters or click Find Books to search by keyword or reading level. As they read, children use the Magic Pen to click on any word to hear it read aloud, and the dictionary feature defines the words they don't know. Books are added to a child's personal bookshelf, and points are awarded as a child answers trivia within each book. As children gain points, they celebrate reaching new reader leagues with reader rewards and badges displayed in their online personal place. In the child's personal place (My Place), s/he can choose a theme, build and display Story-Builder storybooks, show his/her favorite books, and read notes others have left for them on their message board! Children can complete fun Pen Puzzler activites. They can even safely interact with each other by choosing pre-selected messages and sharing book suggestions. As a parent, you can use your own User Name and password to view your child's activity and send messages of encouragement. Share your favorite Disney stories and memories with your child at Disney Digital Books!
Can I try Disney Digital Books for free?: You can try out a sample of books on the website by completing a quick, free registration. Parents, please click Register on the homepage.
Will my credit card be charged once my free trial is over?: If you signed up for a credit card required free trial, Disney shall charge the Account Holder's credit card once the free trial period has ended. Thereafter, Disney will automatically renew and charge the Account Holder as follows:
? Upon every one (1)-month anniversary of the first billing date for monthly subscriptions.
? Upon every one (1)-year anniversary of the first billing date for annual subscriptions.
If you wish to cancel your subscription, go to My Account, click on the tab Payment Info, and click the button "Cancel Subscription." If you need assistance, please contact customer service by email memberservices@disneydigitalbooks.com or by phone 877-662-3769. Customer service is available Monday through Friday 9AM - 5PM PST."
How much does a Disney Digital Books subscription cost?: Please click on the Subscribe button on the homepage or within My Account to access pricing information. A monthly subscription is available for $8.95; save with an annual family subscription of just $79.95!
What kind of computer requirements do I need?: PC
Microsoft Windows XP
Intel Celeron 2.0 GHz CPU
512 MB RAM
100MB Free Disk space (Browser Cache)
128 MB Graphics Card
Broadband or Faster Internet connection
Flash 9 or Higher
Microsoft Internet Explorer 7.0
Firefox 3.0
Sound Card
Screen resolution adjusted to 1024 x 768 or higher (1440 x 900 recommended)
Recommended monitor screen size: 17" or higher

MAC
Mac OSX v.10.4
Power PC G5 or Intel processor
512 MB RAM
100MB Free Disk Space
128 MB Graphics Card
Broadband or Faster Internet connection
Flash 9 or Higher
Firefox 3.0
Safari 3
Screen resolution adjusted to 1024 x 768 or higher (1440 x 900 recommended)
Recommended monitor screen size: 17" or higher
What is the best screen resolution for viewing Disney Digital Books?: Please adjust your screen resolution to 1024 x 768 or higher. We recommend 1440 x 900.
How do I change the user who is reading?: To change the user who is reading, click on the "Not You? Click Here" link that appears in the login area of the site. The "Who Wants to Read Now?" screen will open. Enter the password next to the desired reader's first name and click the GO button. If you have forgotten your password and are under 13 years of age, please have your parent log in with their password to retrieve your information.
How do I find my child's User Name?: Child User Names are not required for log in as long as the Parent account has logged in at some point on the computer. However, Child User Names are automatically generated for each child during the registration/subscription process in the event your child needs his or her User Name in order to log in without your parent information. The Child User Name can be found on your Family's My Account screen ? you will need to log in with your Parent User Name and Password and open My Account. Next to each child's name on the My Account screen is his/her User Name. Your child can use his User Name to log in to Disney Digital Books directly, bypassing the "Who Wants to Read Now?" screen. This is especially helpful if he wants to access his account away from home when you are not present.
Who do I contact if I'm having technical problems or have a question?: Please check the Help section to see if your question is answered there. You can also contact memberservices@disneydigitalbooks.com or call (877) 662-3769. Customer Service is available Monday through Friday 9AM-5PM PST, excluding holidays. We do our best to resolve your issue as quickly as possible!
Can I use my Disney Digital Books account from any computer?: You can log in to the website using your User Name and password on any computer that meets the system requirements.
What do you get with a subscription?: A Disney Digital Books subscription gives you and your child access to over 600 new and classic Disney books, Look and Listen books, reader rewards, the Story-Builder, Pen Puzzlers, and more exclusive features! The parent account linked to your child(ren)'s account(s) also allows you to view a snapshot of your child's activity and even send messages of encouragement to your child's mailbox.
How many books are on the site?: Over 600 new and classic Disney books are available for members to enjoy! More books will continue to be added to the website.
For which ages is the content appropriate?: The Disney Digital Books library includes books for kids and tweens, but Disney books are enjoyed by readers of all ages! You can use the Books for My Level filter to help find books appropriate to a child's reading level.
I have several children of different ages ? will they all be able to enjoy Disney Digital Books?: The Disney Digital Books library includes books for kids and tweens, but Disney books are enjoyed by readers of all ages! You can use the Books for My Level filter to help find books appropriate to a child's reading level. If your child is very young or just beginning to read, he or she will need help searching for appropriate books and understanding the site features. With book selections including Winnie the Pooh, Cars, Toy Story, Disney Fairies, Disney Princess, and High School Musical, there's something for every child to enjoy. The family subscription allows you to register up to three (3) children for the low price of $79.95 per year.
How do I find books appropriate to my child's age or reading level?: Each book has an icon above the cover that can help you to find books that are appropriate for your child. To find books appropriate to reading stage, click the Books for My Level button on the homepage. While you search for books during your visit, you will only see the books that match the level you selected. You can change the Books for My Level filter at any time. You can also click on Find Books, and then click Level 1, Level 2, Level 3, Level 4, or Level 5 to see all books available at a particular level. Level 1 books include picture reading and short, simple sentences; Level 2 books include less than five short sentences per page; Level 3 books include short paragraphs on each page for children beginning to read on their own; Level 4 books include longer paragraphs and beginner chapter books; Level 5 books include longer and more challenging stories, like chapter books and junior novels.
For which Disney characters and shows are there books available?: The ever-expanding Disney Digital Books library includes books based on both new and classic Disney movies, shows, and characters, including: ? Classic tales such as Pinocchio, Alice in Wonderland, Bambi, and more ? Winnie the Pooh ? Disney Princess ? Disney Fairies ? Live action movies like Pirates of the Caribbean, Power Rangers, and G-Force ? Animated movies ranging from Finding Nemo and The Lion King to Cars, Toy Story, Bolt and Up ? Playhouse Disney series such as Mickey Mouse Clubhouse, Handy Manny, and Little Einsteins ? Disney Channel shows like High School Musical, Hannah Montana, Camp Rock and JONAS ? Disney Bunnies Spin the character carousel on the homepage to view book collections featuring your favorite Disney characters. You can also click on Find Books for a key word search, and select the Books for My Level filter to view books appropriate to a child's reader stage.
Can my child chat/communicate openly with others?: No. Children can share book suggestions and visit each other's places, but every message is pre-selected with no open chat or text.
What measures have been put into place to ensure my child's safety?: While we encourage interaction and sharing between users, all correspondence is "canned," which means that children are offered a standard set of pre-selected phrases they can share with other users, making it impossible for them to jeopardize their safety by disclosing any personal information. The goal in establishing connections between users is to allow children to recommend books to other Disney readers and share in their accomplishments.
What is a D-Name?: A D-Name is a Disney display name that other users can see. A D-Name allows readers to share book suggestions and pre-selected messages on Disney Digital Books. There is no open chat or communication on Disney Digital Books.
Are there features for parents?: In addition to having access to all 600+ books in the Disney Digital Books library, the parent account linked to your child's account allows you to view a snapshot of your child's activity in the My Account area and send messages of encouragement to your child's mailbox.
How can my child and I use Disney Digital Books together?: If you have a small child who is just learning to read, we recommend going through the site and its features with him/her and introducing Level 1 or 2 books. Your child may also enjoy the "Look and Listen" audio books, which can be found by clicking on the headphones icon on the homepage. With older children who are independent readers, log in with your parent User Name to view your child's recent activity and send messages of encouragement. You can also recommend your favorite Disney books and then talk about the books together offline - creating a special bond between you and your child.
Can my child use the website independently?: Disney Digital Books is designed so that an early reader can independently play and explore according to his or her reading interests, but we encourage parents/guardians and children to also find time to read together. If your child is very young or just beginning to read, he or she will need help searching for appropriate books and understanding the site features. You can find books especially appropriate for reading to your child by clicking the Read Together button in the Find Books section of the site. You can also find books by clicking a favorite character or using the Books for My Level filter. The Look and Listen book collection (click the headphones icon on the homepage bookshelf) reads the book to a child. If your child comes across an unknown word, click on it to hear it read aloud. Click on the dictionary button to see the definition.
How can my child log in to Disney Digital Books without my Parent User Name and Password?: Child User Names are not required for log in as long as the Parent account has logged in at some point on the computer. However, Child User Names are automatically generated for each child during the registration/subscription process in the event your child needs his or her User Name in order to log in without your parent information. The Child User Name can be found on your Family's My Account screen ? you will need to log in with your Parent User Name and Password and open My Account. Next to each child's name on the My Account screen is his/her User Name. Your child can use his User Name to log in to Disney Digital Books directly, bypassing the "Who Wants to Read Now?" screen. This is especially helpful if he wants to access his account away from home when you are not present.
Where are the read aloud (Look and Listen) books?: The "Look and Listen" book collection lets children immerse themselves in stories with voices and sound effects. On the homepage, click on the headphones icon on the bookshelf, or, go to Find Books and click on the button Look and Listen.
Where are the Read Together books?: The "Read Together" collection contains books that are especially appropriate for a parent to read to a child. Go to Find Books and click on the button Read Together.
How does the rewards system work? What can my child do with the reward points s/he has earned?: Your child can earn points by engaging in a variety of different activities on the site - such as reading books to the end and correctly answering trivia questions throughout, adding books to his/her bookshelf, recommending books to friends, and completing Pen Puzzler activites. The more points your child collects, the further s/he will advance into new reader leagues: HOT STAR ? 100 points BIG STAR ? 300 points (virtual poster feature unlocked) MAJOR STAR ? 600 points SUPER STAR ? 1100 points (virtual radio feature unlocked) MEGA STAR ? 2000 points As each league level is reached, a printable certificate and a virtual badge are awarded, which your child may display proudly in his/her MY PLACE. In addition, special features are unlocked when the Big Star (virtual poster) and Super Star (virtual radio) league levels are reached.
How do I add children to my Family?: You can link a total of three children to your Family by clicking on My Account. Click Register a Child to create a new child account or Link an Existing Account if your child is already registered here or on another Disney.com site.
What forms of payment do you accept?: Disney Digital Books accepts major credit cards or you can pay via PayPal.
Where do I enter a promo code, guest pass, subscription card code, or game card?: IF YOU ARE ALREADY REGISTERED: Please click on My Account and then Subscribe. You will be prompted to enter your promo code or subscription card code information during the Subscription process. IF YOU DO NOT HAVE A DISNEY ACCOUNT: Please click Subscribe. You will be prompted to enter your promo code or subscription card code information during the Subscription process.
How often will my credit card be charged?: If Account Holder is paying by credit card (including debit and other charge cards): Disney shall charge the Account Holder's credit card on the date Account Holder subscribes to the Service. If the Account Holder has signed up for a Free Trial, Disney shall charge the Account Holder's credit card on the date s/he elects to subscribe to the Service once the free trial period has ended. Thereafter, Disney will automatically renew and charge the Account Holder as follows: ? Upon every one (1)-month anniversary of the first billing date for monthly subscriptions ? Upon every one (1)-year anniversary of the first billing date for annual subscriptions
How do I subscribe to Disney Digital Books?: If you are already registered, please click on My Account and then Subscribe. If you do not have a Disney Account, please click Subscribe.
How do I edit my Family?: A parent can edit account information by logging in and clicking on My Account. A parent can register and link additional children to the family registration in this area.
How do you cancel a subscription?: We're sorry to see you go! If you wish to cancel your membership, go to My Account, select the Payment Info tab and click the button "Cancel Subscription." If you need further assistance, you can contact Customer Service memberservices@disneydigitalbooks.com or call (877) 662-3769. Customer Service is available Monday through Friday 9AM-5PM PST, excluding holidays.